Welcome to the Grace Medical Center. Our mission is to provide good help to all those in need; part of that mission is to ensure, to the best of our abilities, that you and your family experience exceptional, responsive, compassionate care during your stay. We are committed to promoting an environment where patients feel respected, safe, and well informed, and where visitors feel welcome.
If you wish to speak with someone regarding your experience of care or any other concern that you may have during or after your stay, please contact our Patient Advocacy Office:
Eve DeVaro
Director, Patient Advocacy
Grace Medical Center
2000 W. Baltimore Street
Baltimore, MD 21223
410-362-3805
feedback@bshsi.org
If we have fallen short of your expectations in any way, we value the opportunity to investigate and respond to your concern, and hope to restore your faith in us. Formal complaints can be documented and sent to the appropriate authority by printing out and completing our Patient Feedback Form
You may also contact either of the following external agencies with your concerns:
- Maryland State Department of Health and Mental Hygiene, Office of Health Care Quality with your concerns:
1-877-402-8218.
- The Joint Commission Complaint Hotline:
1-800-994-6610.
If your complaint involves an alleged privacy breach of your personal health information, you may contact our Privacy Officer at 410-442-3384 or call the Grace Medical CenterValues Line at 1-800-880-1286.
For further information on your rights and responsibilities as a patient, please click here for Patient Advocacy information.