Care Management

Personalized planning for every patient

Made up of registered nurses, social workers, physician advisors and additional assistants, the care management team assists patient care teams, financial counselors and insurance providers with identifying and addressing the needs of patients throughout their hospital stay as well as any post-discharge needs.

Our Services

Soon after your admission, the care management team will begin assisting you with discharge planning, including identifying a target date for your discharge. Throughout your stay, team members will speak with you about goals that must be met before you leave the hospital.

The care management team also helps by:

  • Contacting other clinical staff and community providers to arrange continuing medical services after the patient has been discharged from the hospital, including acute and subacute rehabilitation, assistance with long-term care (including nursing home care), home care needs such as home infusion/IV therapy and home medical equipment

  • Referring patients as necessary to community resources such as case management and housing assistance, support groups, crisis counseling, and mental health programs

  • Addressing quality of care concerns such as communication issues and the coordination of family meetings

  • Regularly reviewing with your insurance provider information about your admission, length of stay and medical services

  • Answering questions about your rights as a patient and the appeal process for insurance claims


Levindale Hebrew Geriatric Center and Hospital

Main Hospital: 410-601-2400
Guest Relations: 410-601-1079
Care Management Office: 410-601-2340
Admitting: 410-601-2289
Levindale Care Management Hours:
Monday through Friday
8:30 a.m. - 4:30 p.m.

Grace Medical Center

Main Hospital: 410-362-3000
Patient Advocacy: 410-362-3546
Emergency Department: 410-362-3075
Acute Care Management: 410-362-3390/4455/3430
Grace Acute Care Management Hours:
Available 7 days a week
7 a.m. - 7:30 p.m.