Compassion in Action
Healthcare is unpredictable. Every shift looks different, bringing new situations that test both skill and compassion. What never changes is how our teams respond—with expertise, empathy and a commitment to the people who rely on us.
We saw that dedication in action when a five-year-old child was left alone overnight in Sinai Hospital’s emergency department (ED). Security and emergency staff focused on his immediate safety, alerting hospital leadership and the proper authorities while moving him into the pediatric ED. From there, team members across departments found ways to provide comfort and stability. A hospital leader brought him clean pajamas and a teddy bear, and child life specialists were waiting at his bedside when he woke.
But even as clinical team members cared for the child, they knew the hospital wasn’t the best place for him to spend the day. They reached out to colleagues at Center for Hope, a LifeBridge Health program that supports children and families through trauma. With breakfast from the hospital cafeteria in hand, the boy was able to spend the day in a space specifically designed for safety and healing. He painted, played and even enjoyed a pizza party while teams behind the scenes worked with Child Protective Services to ensure he would return to a safe home.
His care drew on every corner of the hospital. Clinicians, nurses, security officers, transportation staff and child advocacy specialists all stepped in, each adding something essential. They showed that compassionate care isn’t limited by titles or departments. It moves with patients, meeting both medical and emotional needs.
As one Center for Hope leader reflected, “This is truly what it means to CARE BRAVELY.”