The Rubin Institute for Advanced Orthopedics can be reached by phone, email and snail mail.
Phone
410-601-2663 or 1-844-524-7426. You can call to
schedule an appointment or surgery, obtain prescription refills, schedule surgery, ask questions about
preoperative
testing or medical issues, obtain a physical therapy prescription, ask insurance or referral questions and
obtain
directions.
TTY Users
Please call via a telecommunications relay service (dial 711 in most states).
Mailing Address
International Center for Limb Lengthening
Rubin Institute for Advanced Orthopedics
Schoeneman Building, 2nd Floor
Sinai Hospital of Baltimore
2401 West Belvedere Avenue
Baltimore, MD 21215
Email
If you are a patient needing assistance from your doctor or a physician assistant, or you
need
immediate assistance, please call us at the phone numbers above.
Patients’ Hospital Rooms
Please call the main phone number for Sinai Hospital of Baltimore at 410-601-9000
or
1-800-444-8233, or the main number for Northwest Hospital at 410-521-2200.
Billing Questions
If the account number begins with a letter (Physician Services Bill), call 410-469-4369.
If the account number begins with a number (Outpatient Hospital Services Bill), call 1-800-788-6995 or 410-601-1094.
For physical therapy or inpatient hospital bill questions, call 410-601-1094.
If you have tried the numbers above, but still need assistance with a billing issue, please email: RIAOBilling@lifebridgehealth.org with: a short summary of
your billing issue, the patient’s name, your name, your phone number, and the dates of service in question, if
possible.
Equipment Concerns
For wheelchair rentals, and equipment besides car seats or strap systems: Please call the Case Management
Department
at 410-601-5954.
For Car Seats or Strap Systems: Please contact Physical Therapy by phone at 410-601-0935 or via email: RIAOPediatricTherapy@lifebridgehealth.org.
Insurance Concerns
For insurance questions about clinic visits, surgery, or hospitalization: Please call your insurance company
directly. If you have additional questions, please call 410-601-BONE (2663) and
select the option to schedule an appointment. A representative will try to answer your insurance questions or
transfer you to someone who can.
For insurance questions about physical therapy: Please call your insurance company directly. If you have
additional
questions, please call 410-601-5945.
Medical Record Request
Please see our “Medical Record
Request”
page for our form and how to send your request.
Physical & Occupational Therapy Concerns
Please call 410-601-0935.
Wasserman Gait Analysis Laboratory
Please call 410-601-5945.