Security Incident

Notice to our Patients of a Recent Security Incident

LifeBridge Health and LifeBridge Potomac Professionals, more commonly known as Potomac Physicians, takes seriously the privacy and security of our patients’ information. Regrettably, this notice concerns an incident involving some of that information.

On March 18, 2018, we discovered that malware infected the servers that hosts LifeBridge Potomac Professionals electronic medical record, and LifeBridge Health’s patient registration and billing systems. We immediately began an investigation and engaged a national forensic firm. Our investigation determined that an unauthorized person accessed the server through LifeBridge Potomac Professionals on September 27, 2016. The information potentially accessed may have included patients’ names, addresses, dates of birth, diagnoses, medications, clinical and treatment information, insurance information, and in some instances, social security numbers.

At this time, we have no reason to believe that the information has been misused in any way. However, as a precaution, we began mailing letters to affected patients on May 15, 2018, and have established a dedicated call center to answer any questions patients may have. We recommend patients review any billing statements or explanation of benefits statements for services. If you see services that you did not receive, contact the provider or insurer immediately. For those patients whose social security numbers were included, we are offering one year of free credit monitoring and identity protection services.

If you believe you have been included and do not receive a letter by June 8, 2018, please call toll free 855-789-0909, Monday through Friday, between 9 a.m. and 9 p.m. Eastern Time.

We deeply regret any inconvenience or concern this incident may cause our patients. To help prevent something like this from happening in the future, we have enhanced the complexity of our password requirements and the security of our system.