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LifeBridge Health > News Releases > Carroll Hospice exceeds state and national averages in quality scores

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8/13/2020
FOR IMMEDIATE RELEASE
CONTACT: Simone Lindsay, 410-871-7121
SLindsay@CarrollHospitalCenter.org
Carroll Hospice exceeds state and national averages in quality scores

Carroll Hospice is pleased to announce that it once again has received high quality ratings for its care—above the state and national average—based on the caregiver’s point of view.  

These high quality scores are based on results from its Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, according to recent quality scores released by HEALTHCAREfirst, a leading provider of CAHPS surveys and advanced analytics.

The survey asks hospice patient caregivers and families about their satisfaction with hospice services and other feedback.
 
Carroll Hospice outperformed the state average in all of CAHPS’s eight domains and exceeded the national average in six of the eight domains. Among the questions in these domains, patients and caregivers were asked if they would recommend Carroll Hospice to others, if patients are treated with respect, and if emotional and spiritual support are provided.

“I’ve always known that Carroll Hospice provides the highest quality end-of-life care and these scores are a testament to that fact,” said Regina Bodnar, executive director of Carroll Hospice. “Providing compassionate care, respect and emotional support to all of our patients and their families are our top priorities. As I am known to say, there are no do-overs in hospice care. We have to get it right the first time.” 
 
For more information about Carroll Hospice and its range of hospice and bereavement services, please visit CarrollHospice.org or call 410-871-8000.
 
Affiliated with Carroll Hospital, a LifeBridge Health center, Carroll Hospice is a non-profit organization dedicated to ensuring delivery of high quality care for patients and those who love them through the end of life. Accredited by the Community Health Accreditation Program (CHAP), Carroll Hospice is also Medicare certified and licensed by the State of Maryland.

 
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