Sinai Hospital

Bon Secours Baltimore Hospital

Strengthens communities through convenient access to compassionate care.

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About Bon Secours Baltimore Hospital

Welcome to Bon Secours Baltimore Hospital/LifeBridge Health. As the hospital’s vice president and chief integration officer, I’d like to thank you for choosing us for your medical care. We are honored to be your hospital of choice, and we look forward to providing you with the highest standard of care.

In this section you will find important information regarding our hospital and your stay. It includes valuable information that you, a support person or a family member may find useful.
We encourage you to be an advocate for your health by actively participating in your care. If at any time you have questions regarding your treatment, please do not hesitate to ask a member of your health care team. We will respond to your request and keep you fully informed.

Following your visit, you may receive a survey. Your feedback is very important to us and we hope that you will take the time to complete it. However, if at any time during your stay we have not met your expectations, please do not wait until receiving a survey to let us know. Please reach out to our patient advocate on weekdays from 8:30 a.m.-4:30 p.m. at 410-362-3805. After hours, you may contact the Administrative (Nursing) Coordinator through the operator at 410-362-3409 for assistance.  Again, thank you for choosing Bon Secours Baltimore Hospital/LifeBridge Health.
Rebecca Altman
Vice President and Chief Integration Officer
Bon Secours Baltimore Hospital/LifeBridge Health

Additional Information

Patient and Visitor Information

Welcome to Bon Secours Baltimore Hospital. Our mission is to provide good help to all those in need; part of that mission is to ensure, to the best of our abilities, that you and your family experience exceptional, responsive, compassionate care during your stay.  We are committed to promoting an environment where patients feel respected, safe, and well informed, and where visitors feel welcome.

If you wish to speak with someone regarding your experience of care or any other concern that you may have during or after your stay, please contact our Patient Advocacy Office:

Eve DeVaro
Director, Patient Advocacy
Bon Secours Baltimore Hospital
2000 W. Baltimore Street
Baltimore, MD 21223

If we have fallen short of your expectations in any way, we value the opportunity to investigate and respond to your concern, and hope to restore your faith in us. Formal complaints can be documented and sent to the appropriate authority by printing out and completing our Patient Feedback Form

You may also contact either of the following external agencies with your concerns:

-  Maryland State Department of Health and Mental Hygiene, Office of Health Care Quality with your concerns:  1-877-402-8218.

-  The Joint Commission Complaint Hotline:  1-800-994-6610.

If your complaint involves an alleged privacy breach of your personal health information, you may contact our Privacy Officer at 410-442-3384 or call the Bon Secours Values Line at 1-800-880-1286.

For further information on your rights and responsibilities as a patient, please click here for Patient Advocacy information.


Driving Directions

Click here for driving directions to Bon Secours Baltimore Hospital.

Need Help Paying Your Bill?

Thank you for choosing Bon Secours Baltimore Hospital as your healthcare provider. Our Patient Financial Services Department is available to assist patients who do not carry medical insurance (uninsured) or face significant co-payment, coinsurance and/or deductible charges, which may be challenging to manage due to personal hardship or financial distress. Depending on the specific financial situation, a patient may be eligible to receive Maryland Medical Assistance (Medicaid), Financial Assistance or take advantage of extended payment plans.

You may be eligible for Financial Assistance.
Click here for more information.

Have a Question? Ask Rebecca Altman of Bon Secours Baltimore Hospital

I'm interested in your feedback or questions. Please click here to email me. I personally review each submission and will get back to you as soon as possible. Thank you for your interest in Bon Secours Baltimore Hospital of Baltimore.

Rebecca Altman of Bon Secours Baltimore Hospital of Baltimore