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LifeBridge Health > Patient Portal > Patient Portal FAQ

Patient Portal FAQ

What is a Patient Portal?
A patient portal is an electronic collection of your health care-related information. The My LifeBridge Health Patient Portal allows you to view your electronic medical record and information from your recent LifeBridge Health doctor visits. There are no costs associated Laptop with creating or using the patient portal.

What are the benefits of the My LifeBridge Health Patient Portal?
The portal allows you 24/7 access to your health care information through LifeBridge Health via any smartphone, tablet, or computer, including:

  • Lab results
  • Immunizations
  • Medications
  • Procedures
  • Discharge summaries
  • Allergies
  • Vital Signs

In addition, the My LifeBridge Health Patient Portal allows you to send secure messages to your doctor and request medication refills and appointments. You can confirm your LifeBridge Health provider’s participation with these functions by checking the messaging feature when logged into your account.

When can I see my lab results?
Lab results are available 36 hours after they are received by LifeBridge Health. Please give your provider 1 to 2 weeks to contact you regarding your results.

What information is not available through the portal?
At this time, results that are not available through the portal include those related to radiology, pathology, and microbiology.

Will my secure messages become part of my medical record?
Yes, messages sent and received via My LifeBridge Health automatically become part of your medical record.

Who can register for a My LifeBridge Health Patient Portal account?
Any LifeBridge Health patient over the age of 18 can create a patient portal account. Parents of patients younger than 18 can create an account on their child's behalf and will have proxy and limited access to the child's medical record. Registration for pediatric and adolescent accounts must be created in person at your provider's office; phone and online requests are not accepted.

Can I access my family member's patient portal account?
Patients are the sole owner of their My LifeBridge Health account. They can consent to give "proxy" access to their provider or while visiting in person. (Refer to our website for our policy for pediatric/adolescent and adult patients who are unable to give consent.)

Who has access to my patient portal?
As the owner of your patient portal account, you control who has access to your account. You are responsible for the security, confidentiality, and integrity of your username and password. LifeBridge Health will not access your account unless requested or authorized by you.

Is my information secure?
Yes. My LifeBridge Health Patient Portal accounts are protected by state-of-the-art administrative and technical safeguards. Account usernames and passwords are kept private, even from LifeBridge Health.

How do I reset my password?
On the login page of your account, click on the "Forgot Password" link. Subsequently, you'll receive an email containing instructions for resetting your password.

I noticed inaccurate information in my patient portal, what can be done to correct this? What if I have additional questions?
If you need to update your health records or correct a mistake, please call 410-601-WELL (9355) to begin the investigation and correction process.

How do I access my patient portal on my smartphone?
Type in the URL, click on "My LBH Patient Portal" and then click the “Login here” button.