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Marketing Customer Service Evaluation

Please complete the following survey based on your most recent project experience with the Marketing department. This survey is anonymous and all information is confidential.

* Indicates required information

1. *
Type of material produced

If Other, please specify:

2. *
Nature of project
3. *
I was satisfied with the quality and effectiveness of the final product.
           
4. *
During my initial contact with Marketing on this project, I sensed a genuine willingness to meet my need.
           
5. *
The frequency and content of updates put me at ease.
           
6. *
I had to devote too much of my time and energy to keep this project on track.
           
7. *
I was given sufficient time to make decisions at key project steps.
           
8. *
There was appropriate flexibility to adjust to my feedback and respond to my changes.
           
9. *
The Marketing staff understood the goals and objectives of the project.
           
10. *
The Marketing staff responded promptly and professionally to my inquiries.
           
11. *
My previous experiences with this department increased my confidence.
           
12. *
I felt a strong sense of teamwork on this project.
           
13. *
The level of creativity and number of options generated by the team were appropriate for this request.
           
14. *
The team appreciated my stake in the project.
           
15. *
The project was completed in an acceptable amount of time.
           
16. *
The team maintained a strong willingness to meet my need throughout the project.
           
17. *
Overall, I was satisfied with the way this project was handled.
           
18.
(Optional) Please provide your name and contact info below if you would like to talk to someone in the Marketing Department about your project and/or the work done by the Marketing Department on your behalf

 

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