It is Northwest Hospital Center's intent to provide outstanding customer service to our patients and their families.  We understand that there may be times when you have a concern or issue that you want to have addressed by the hospital. Your first contact about these issues and concerns should be with the nurse manager of the unit where you received care. 

If you wish to speak to someone outside of the unit, you may contact:

Guest Relations
410-521-2200
Monday through Friday
9:00 a.m. - 4:00 p.m.

or write to Guest Relations
Northwest Hospital Center
5401 Old Court Road
Randallstown, MD 21133

You may leave a voicemail message at any time to include evenings and weekends, and someone will get back to you no later than the next business day.  If during weekends, evening hours or holidays you have a concern of an immediate nature, you may ask the hospital operator to contact the administrative nursing coordinator who will help you with your concern. 

Although speaking with someone at the hospital will provide you with the most immediate feedback and assistance, should you wish to discuss your concerns with someone outside of the hospital, you have the right to contact the Maryland Department of Health and Mental Hygiene, Office of Healthcare Quality, 55 Wade Avenue, Catonsville, MD 21228, 410-402-8015 or the Joint Commission on Accreditation of Healthcare Organizations, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, 800-994-6610.