Telecommunications

Vickie Hartlove knows telecommunications. Her days are spent programing pagers and phone lines, all to keep doctors, patients and staff in touch with one another. In fact Vickie’s job of supervising Sinai’s operators and trouble shooting communications devices is so important that she wasn’t nominated for SuperStar by just individual coworkers, but by entire departments.

Here’s what Guest Relations and the Volunteer Departments had to say about Vickie: “…A deaf patient needed to use a TTY in his room. He had never used one before. Vickie spent two hours, staying until after 6 p.m. learning how to use the device herself so that she could teach the patient.”

And also, “Vickie owns the problem until it is resolved…she does this because she clearly cares about the patients as much as she cares about the staff.”

Vickie began working at Sinai 36 years ago when the phone system was still operated with a corded switchboard.

“I’ve witnessed some pretty fascinating changes in telecommuncations over the years,” she says, “But working here now is far more interesting than it ever was.”